The Account Owner is the person who signed up for your TalentLMS account, and the only one with permission to remove the account or make someone else the Account Owner. If the Account Owner wants to transfer ownership to another party, they first have to contact the TalentLMS support team. Here's what happens next:
A. If the Account Owner is still a member of your organization: we require a written request to transfer ownership to another SuperAdmin. The message has to be sent directly from the current Account Owner's email address, and include the full name of the new Account Owner.
B. If the Account Owner has left the company: we require a formal request from a member of your organization with the same corporate email. The message has to be sent to both the old and the new Account Owner, and include the full name of the new Account Owner. We allow five working days for objections. After that period is over, we conclude the process and the ownership is transferred.
C. If the Account Owner has left the company and you do not have the same corporate email: we require a formal request. The message has to be sent to both the old and the new Account Owner, and include the full name of the new Account Owner. We also require a copy of the front side of the account credit card for data verification. In case there is both an objection by the old Account Owner and the credit card belongs to the old Account Owner, the requesting party has two options before we can proceed with the transfer:
- Update the account credit card information or
- send us a legal document to verify that they are the ones who own the portal and pay for the subscription.