Why is the "Sign up" option missing from my portal?

If the "sign up" option is missing (1) it is because you have reached the maximum number of users for your subscription plan.  This can happen despite allowing a user to create an account solely for access to your portal (Account and Settings>Users>Sign up>Direct).

If you have limited the number of users that are able to join a branch, a user will not be able to sign up. The system will not allow anyone to create an account and a message will be displayed depicting that the branch has reached the maximum number of users (2). 

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